Telephonic communications – Reception of calling information at substation in wireline... – Blocking caller id transmission
Reexamination Certificate
1997-06-20
2001-05-29
Nguyen, Duc (Department: 2643)
Telephonic communications
Reception of calling information at substation in wireline...
Blocking caller id transmission
C379S088050, C379S088060, C709S218000, C704S008000
Reexamination Certificate
active
06240170
ABSTRACT:
FIELD OF THE INVENTION
The present invention relates to telecommunication systems in general, and in particular to voice processing systems or Internet servers having multiple language capabilities.
BACKGROUND OF THE INVENTION
As companies conduct ever-increasing amounts of business on a global scale, there is a need to accommodate the various languages of their customers or clients. One example of a system in which it is desirable to greet customers in their native language is a voice processing or voice mail system. In current voice mail systems, a caller is greeted and given instructions regarding how to leave a message for an intended party in a default language that is usually English. If callers do not want to hear the instructions in the default language, they may be requested to select another language by responding at the appropriate time to a prompt that asks what language they would like or by entering one or more keystrokes on a touch-tone telephone keypad. Both of these solutions require extensive user participation to select a language that is other than the default language. In addition, if the callers do not understand the default language, they may not understand how the language selection may be changed.
To facilitate the language needs of a diverse customer and client base, there is a need for a voice processing system that can more easily identify the preferred language of a calling party without extensive user intervention.
SUMMARY OF THE INVENTION
To improve the ability of voice processing systems to handle various languages of calling parties, the present invention optimizes the selection of a language to greet a calling party based on the location or identity of the calling party. In particular, a call processing system of the present invention reads a code that is added to a call by the telephone company and is indicative of the location or identity of the calling party. The code is analyzed by the call processor to match a language that is most likely to be used by the calling party. The calling party is prompted to confirm that the language selected is proper. If not, additional language options are presented in a hierarchy that is dictated by the location or identity code.
The present invention can also be used in Internet applications whereby a server computer creates a “Web page” in a language that is controlled by an address of a user. The server computer preferably maintains a database that matches the language selected by a user with the address of the user.
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Beyda William Joseph
Shaffer Shmuel
Nguyen Duc
Siemens Information and Communication Networks Inc.
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