Electrical computers and digital processing systems: multicomput – Computer network managing – Network resource allocating
Reexamination Certificate
2005-09-20
2005-09-20
El-Hady, Nabil M. (Department: 2154)
Electrical computers and digital processing systems: multicomput
Computer network managing
Network resource allocating
C709S223000, C709S224000, C379S133000, C379S265080
Reexamination Certificate
active
06947988
ABSTRACT:
Resources of a contact center are allocated by electronically monitoring at least one operational parameter of the contact center and performing a comparison between the operational parameter and a threshold value for the operational parameter. An indication of an action to be taken to affect allocation of resources of the contact center is then developed based on the comparison. This allocation also may be performed using an apparatus having a processing unit coupled with a memory, and instructions that are storable in the memory and executable by the processing unit. The instructions could be for monitoring at least one operational parameter of the contact center, performing a comparison between the operational parameter and a threshold value for the operational parameter, and developing an indication of an action to be taken to affect allocation of resources of the contact center.
REFERENCES:
patent: 5033004 (1991-07-01), Vandivier, III
patent: 5062052 (1991-10-01), Sparer et al.
patent: 5224157 (1993-06-01), Yamada et al.
patent: 5299260 (1994-03-01), Shaio
patent: 5329076 (1994-07-01), Kameli
patent: 5609770 (1997-03-01), Zimmerman et al.
patent: 5721770 (1998-02-01), Kohler
patent: 5903641 (1999-05-01), Tonisson
patent: 5940753 (1999-08-01), Mallinckrodt
patent: 5978465 (1999-11-01), Corduroy et al.
patent: 6058163 (2000-05-01), Pattison et al.
patent: 6168563 (2001-01-01), Brown
patent: 6330313 (2001-12-01), Hunt
patent: 6363145 (2002-03-01), Shaffer et al.
patent: 6477667 (2002-11-01), Levi et al.
patent: 6501736 (2002-12-01), Smolik et al.
patent: 6525664 (2003-02-01), Erland
patent: 2001/0056367 (2001-12-01), Herbert et al.
patent: WO 99/60766 (1999-11-01), None
El-Hady Nabil M.
Rockwell Electronic Commerce Technologies LLC
Welsh & Katz Ltd.
LandOfFree
Method and apparatus for allocating resources of a contact... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method and apparatus for allocating resources of a contact..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and apparatus for allocating resources of a contact... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3404501