Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring
Reexamination Certificate
1997-12-23
2001-02-20
Maung, Zarni (Department: 2152)
Electrical computers and digital processing systems: multicomput
Computer network managing
Computer network monitoring
C709S223000, C709S229000, C709S226000
Reexamination Certificate
active
06192403
ABSTRACT:
BACKGROUND OF THE INVENTION
1. Field of Invention
This invention relates to monitoring and support of operating devices coupled to a network.
2. Description of Related Art
With increasing popularity of home electronic equipment such as personal computers, complex telephone systems, intelligent home appliances and entertainment systems, suppliers have great interests in monitoring the usage of such equipment to gain insight into consumer preferences and equipment performance. Thus, monitoring techniques such as PC Meter provide monitoring of personal computers and generate data such as program usage and duration of computer activity that provide insights into consumer behavior. While the results of current monitoring techniques are very useful, it is difficult to increase the amount of monitored data due to personal computer performance as well as memory required to achieve such monitoring. Thus, new technology is required to provide better monitoring without increasing monitored equipment resources.
SUMMARY OF THE INVENTION
This invention provides an adaptive monitor and support system that adapts a monitoring process for monitored devices based on monitored data by downloading instructions and/or monitor/support programs to optimize the monitoring process. A monitor/support shell executes in the monitored devices such as personal computers that are intelligent and support execution. For those devices that are non-intelligent such as a telephone station or a television, intelligent monitor devices are provided to support the monitor/support shell to achieve the monitoring process.
The monitor/support shell monitors the monitored device based on a profile. The profile identifies device functions that require special monitor and/or support programs. The special monitor and/or support programs are downloaded from an adaptive monitor and support device located remotely relative to the monitored devices.
The adaptive monitor and support device receives monitored data generated by the monitor/support shell and the special monitor/support programs executing in the monitored devices and/or intelligent monitor devices. The adaptive monitor and support device analyzes uploaded monitored data and adjusts the monitoring process based on the analysis results. The adaptive monitor and support device adjusts the monitoring process by either downloading special monitor and/or support programs or by downloading instructions to change the monitoring process.
The special monitor and/or support programs may also be downloaded directly from third-party databases. For example, when an application is launched in the monitored device, a manufacturer of the application may provide support to the user of the application through the adaptive monitor and support system. Thus, when the application of interest is being used by the user, the adaptive monitor and support device may download instructions to the monitor/support shell to instruct the monitor/support shell to download a special support program from the manufacturer of the application software.
Using the above-described techniques, the monitoring process may be optimized to obtain specific information without incurring excessive requirements for memory to store the monitored data or without excessive processing power of the intelligent monitored/monitor devices.
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Jong Kenneth
Renger Bernard S L
Seidel Kurt D.
AT&T Corp
Maung Zarni
Prieto Beatriz
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