Method and apparatus for a distributed call servicing community

Details Method and apparatus for a distributed call servicing community Method and apparatus for a distributed call servicing community

2005-11-22

2005-11-22

Vu, Viet D. (Department: 2154)

Electrical computers and digital processing systems: multicomput

Remote data accessing

Accessing a remote server

C709S202000, C709S223000, C709S227000

Reexamination Certificate

active

06968367

ABSTRACT:
An apparatus is provided with a storage medium having stored therein programming instructions that implement a set of communication services for receiving on behalf of a plurality of offeror content providers within a call service community, an indication from an offeree acknowledging acceptance of an offer to provide assistance presented to the offeree by one of the plurality of offeror content providers. In one embodiment, independent agents selectively facilitate assisting offerees based at least in part upon certain attributes specific to the offer and/or the offeree.

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