Telephonic communications – Telephone line or system combined with diverse electrical... – Having transmission of a digital message signal over a...
Patent
1996-07-17
2000-01-11
Woo, Stella
Telephonic communications
Telephone line or system combined with diverse electrical...
Having transmission of a digital message signal over a...
379 9317, H04M 1100
Patent
active
060144300
DESCRIPTION:
BRIEF SUMMARY
This application was described in the specification filed as PCT application number PCT/AU95/00007 on Jan. 10, 1995.
FIELD OF THE INVENTION
The present invention relates to a device and a method for dispatch of messages. In particular, the present invention relates to an electronic device and a method for dispatch of messages for ordering vehicles including for-hire-transportation such as taxis but can have wider application to message dispatch generally such as for paging, for elderly persons assistance or alert ordering or burglar surveillance ordering.
DESCRIPTION OF PRIOR ART
When for-hire-transportation such as a taxi is required for providing transport for a person from one location to another, it is usual for a taxi to be ordered by telephoning a taxi company and requesting a taxi from a telephone operator at the taxi company. That operator then records details of the order, including the location where the taxi is required, and radios a taxi to fill the order. Instead of radioing the taxi, the telephone operator may, alternatively, enter details of the order into a computer and the order can be electronically relayed to a taxi for speedier and more reliable results.
The above system suffers from a number of problems, especially during busy periods when it may be difficult to reach the taxi company by telephone. Furthermore, errors arise in the oral communication of the order which results in the taxi not being ordered or going to the wrong location.
In restaurants or bars when a taxi is required the bar attendant or waiter is usually requested to order a taxi when the bar or waiter services are otherwise required. This is generally inconvenient and time consuming as the bar attendant or waiter needs to be at a telephone for an extended period to make the necessary dialling and ordering, await the taxi company answer to the call, relay the order message, and subsequently confirm to the customer that a taxi has been ordered
OBJECT AND STATEMENT OF THE INVENTION
The present invention attempts to overcome one or more of the above problems.
According to one aspect of the present invention there may be provided a device for dispatch of messages comprising: message an intended recipient received by said recipient the message can initiate procedures to dispatch that message requiring to dispatch a message activates said message dispatch initiating means, and said device will automatically activate said communicating device, said communicating device will then call said recipient, relay said information from said memory means to said recipient, and then process an acknowledgment of receipt of the message to activate said message confirmation means and then subsequently terminate the call with said recipient, all without further intervention by said person.
It is particularly preferred that the device be for placing orders, as the message, and that the message dispatch initiating means be an order request initiating means.
It is preferred that the order request initiating means be a push button. It is particularly preferred that said device have an order request initiating means for one particular type of order, and a second or subsequent order request initiating means for a different or subsequent type of order.
It is also particularly preferred that the order request initiating means include an order request initiating means which cancels a previous order.
It is further particularly preferred that said communication means can call a provider which will transact the order via a second or subsequent communication source. In this way, if an attempt to communicate by the first source cannot be completed due to the fact that it in already engaged, for example, then it can attempt communication by the second or subsequent communication source all automatically.
It is particularly preferred that the system be tailored for ordering taxis with a taxi company and operate on a public service telephone network. In this embodiment the communicating device can be a telephone dialling device.
It is particularly
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Gosney Peter J.
Gully Ron
Flexydial Pty Ltd.
Gully Ron
Woo Stella
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