Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1996-07-17
1998-12-15
Tsang, Fan S.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379 70, 379214, H04M 164
Patent
active
058504281
ABSTRACT:
An automated message handling system and method particularly useful to efficiently exchange information between repair shops and customers waiting on items to be repaired is disclosed. The system includes a computer connected to the telephone system. A Service associate calls the system to leave voice messages for a selected customer. A Customer may access the system to listen to a message left by a service associate. Also, the system may be configured to automatically notify the customer of a pending message and may solicit a response. The access to customer messages is controlled by assignment of a code for each customer.
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