Data processing: speech signal processing – linguistics – language – Speech signal processing – Application
Reexamination Certificate
2006-06-06
2006-06-06
Knepper, David D. (Department: 2654)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Application
Reexamination Certificate
active
07058578
ABSTRACT:
A media handler is used in a transaction processing system, where the system is configured to route incoming calls from callers to agents associated with the transaction processing system, and the incoming calls are based on voice-mode communication and text-mode communication. The media handler includes a media translator operatively incorporated into the transaction processing system and configured to facilitate translation between the voice-mode communication and the text-mode communication. An agent preference setting is selectable by the agent between a voice-mode and a text-mode. Also included is a speech recognition unit configured to convert the voice-mode communication to the text-mode communication and a speech synthesizer configured to convert the text-mode communication to the voice-mode communication.
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Beckstrom Robert P.
Bonifazi Carlo
Dezonno Anthony J.
Hodson Jeffrey D.
Michelson Mark J.
Knepper David D.
Rockwell Electronic Commerce Technologies, L.L.C.
Welsh & Katz Ltd.
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