Managing a communications system by offering participants...

Details Managing a communications system by offering participants... Managing a communications system by offering participants...

2005-12-20

2009-08-04

Cho, Hong (Department: 2419)

Multiplex communications

Special services

Conferencing

C370S401000

Reexamination Certificate

active

07570606

ABSTRACT:
Participants who are in communication with a communications system can be placed in contact with one another by assigning each participant an agent profile allowing contact requests to be assigned to that participant in the capacity of an agent. One participant submits a contact request having details which can be matched against agent profiles, and that contact request is queue based on its content. A match is made between the contact request and a second participant by assigning the requests in the queue to participants whose agent profiles are matched with the queue. The second participant is thereby offered the opportunity to respond to the contact request in the capacity of an agent. It will be appreciated that rather than providing an unstructured environment (such as a free-for-all discussion forum), the method of the invention provides a way for a group of interested participants to respond to requests submitted by one another and to route such requests to a suitable and competent member of the group. In addition to allowing simple requests for information or assistance to be responded to, the method and system also has application in the context of larger environments such as online games.

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patent: 2004/0062379 (2004-04-01), O'Neil
patent: 2007/0070980 (2007-03-01), Phelps et al.

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