Electrical computers and digital processing systems: multicomput – Remote data accessing – Accessing a remote server
Reexamination Certificate
2011-06-14
2011-06-14
Chan, Wing F (Department: 2441)
Electrical computers and digital processing systems: multicomput
Remote data accessing
Accessing a remote server
C709S223000, C704S009000
Reexamination Certificate
active
07962578
ABSTRACT:
The present invention is uniquely designed to interact with web retailer's customers with real agent reaction times as they give astute answers directly concerning web retailer's products and goals. The entire process is manageable through a third-party website which includes scripting, settings and other parameters selected by the web retailer. An artificial intelligence engine uses the combination of Bayesian probability keyword selection, natural language parsing and regular expression processing. The technology updates its response database with every client interaction-learning always takes place as it simulates a live agent, in real time. Every client interaction is recorded and analyzed, and as a result of the analysis the changes in the answer database are made.
REFERENCES:
patent: 2002/0133347 (2002-09-01), Schoneburg et al.
patent: 2006/0036430 (2006-02-01), Hu
patent: 2007/0203693 (2007-08-01), Estes
patent: 2009/0100160 (2009-04-01), Bowerman
patent: 2009/0254417 (2009-10-01), Beilby et al.
patent: 2009/0254836 (2009-10-01), Bajrach
Smart Solutions, Better Conversation. www.upsellit.com/solutions.jsp. May 5, 2010.
Intellichat Automated Virtual Sales Agent: Increase Conversions. www.intellichat.com. May 5, 2010, p. 1-2.
Internet Archive. www.archive.org for www.upsellit.com. May 11, 2010.
Internet Archive. www.archive.org for www.intellichat.com. May 11, 2010.
Internet Archive. www.archive.org for www.intellichat.com for May 26, 2007. Search May 11, 2010.
Kofman Gene I.
Makar Michael G.
Mosley Joseph M.
Tindall Tracy A.
Chan Wing F
Fleit Gibbons Gutman Bongini & Bianco PL
Gibbons Jon A.
The Delfin Project, Inc.
Yohannes Tesfay
LandOfFree
Management system for a conversational system does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Management system for a conversational system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Management system for a conversational system will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2647736