Registers – Systems controlled by data bearing records – Operations analysis
Reexamination Certificate
2008-04-15
2008-04-15
Hess, Daniel (Department: 2876)
Registers
Systems controlled by data bearing records
Operations analysis
Reexamination Certificate
active
11320528
ABSTRACT:
A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least any one of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.
REFERENCES:
patent: 5437009 (1995-07-01), Lane
patent: 6032184 (2000-02-01), Cogger et al.
patent: 6373383 (2002-04-01), Arrowsmith et al.
patent: 6778659 (2004-08-01), Andersen
patent: 2004/0111471 (2004-06-01), Stoner et al.
patent: 2005/0131943 (2005-06-01), Lewis et al.
patent: 2007/0116185 (2007-05-01), Savoor et al.
Bajpay Paritosh
Eslambolchi Hossein
McCanuel John
Seetharaman Sridar
AT&T Corp.
Hess Daniel
Taylor April A.
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