Maintenance support for high priority customers

Details Maintenance support for high priority customers Maintenance support for high priority customers

2011-04-19

2011-04-19

Le, Thien M. (Department: 2887)

Registers

Systems controlled by data bearing records

Operations analysis

Reexamination Certificate

active

07926707

ABSTRACT:
A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least anyone of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.

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patent: 2007/0133755 (2007-06-01), Jean et al.
patent: 2010/0128720 (2010-05-01), Goss

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