Knowledge management system automatically allocating expert...

Details Knowledge management system automatically allocating expert... Knowledge management system automatically allocating expert...

2011-01-04

2011-01-04

Starks, Jr., Wilbert L (Department: 2129)

Data processing: artificial intelligence

Knowledge processing system

Knowledge representation and reasoning technique

C706S045000

Reexamination Certificate

active

07865457

ABSTRACT:
A knowledge management system allocating expert resources, method of allocating expert resources and program product therefor. Information requests are provided over networked devices, e.g., over voice and data networks. Data on experts may be stored in an expert database and data on requesters stored in a requestor database. A pairing unit identifies an appropriate expert matched to each request and requestor. The pairing unit includes a request/requestor characterization unit collecting request/requestor attributes, a matching unit matching request/requestor attributes with an expert, and a routing unit routing each incoming request to a selected matching expert.

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patent: 6671818 (2003-12-01), Mikurak
patent: 6849045 (2005-02-01), Iliff
patent: 6850252 (2005-02-01), Hoffberg
patent: 7139390 (2006-11-01), Brown et al.

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