Knowledge-based moderator for electronic mail help lists

Details Knowledge-based moderator for electronic mail help lists Knowledge-based moderator for electronic mail help lists

1998-12-10

2000-02-15

Amsbury, Wayne

Data processing: database and file management or data structures

Database design

Data structure types

707104, G06F 1700

Patent

active

060263962

ABSTRACT:
A method of updating a knowledge base containing information about a subject matter, the knowledge base being used to automatically respond to messages containing questions or comments relating to the subject matter, the method includes the steps of logging the message in a log if the knowledge base does not address the message; providing the logged message to a subject matter expert; and permitting the subject matter expert, but not other users of the knowledge base, to update the knowledge base in response to the logged message. The method further includes the steps of sending the logged message to one or more persons on a list of people with knowledge about the subject matter; receiving a message from at least one of the persons and logging the received message in association with the logged message; and the step of providing the logged message further provides the received message to the subject matter expert. The method of the present invention represents and uses stored knowledge to formulate a query for each entry and associate the query with a piece of the stored knowledge so that the piece of stored knowledge is retrieved when a message satisfies the query.

REFERENCES:
patent: 4884218 (1989-11-01), Agnew et al.
patent: 4930071 (1990-05-01), Tou et al.
patent: 5239617 (1993-08-01), Gardner et al.
patent: 5282265 (1994-01-01), Rohra Suda et al.
patent: 5307446 (1994-04-01), Araki et al.
patent: 5386498 (1995-01-01), Kakefuda
patent: 5487132 (1996-01-01), Cheng
patent: 5715371 (1998-02-01), Ahamed et al.
patent: 5909679 (1999-06-01), Hall
B.J. Rhodes & T. Starner; Remembrance agent: a continuously running automated information retrieval system; in Proc. AAAI Spring Symposium on Acquisition, Learning, & Demonstration; Automating Tasks for Users, AAAI Press Technical Report SS-96-02, 122-125; Menlo Park, CA: AAAI Press; 1996.
S.D. Whitehead "Auto-FAQ: and experiment in cyberspace leveraging, " Computer Networks and ISDN Systems, vol. 28, No. 1, Dec. 1995, pp. 137-146.
K. Hammond, R. Burke, C. Martin and S. Lytinen, "FAQ Finder: A case-Based Approach to Knowledge Navigation," Proceedings of the 11th Conference on Artificial Intelligence for Applications, Los Angeles, CA. Feb. 20-23, 1995, pp. 80-86.
B. Salton, ed.; The SMART Retrieval System Experiments in Automatic Document Processing: Englewood Cliffs, NJ: Prentice-Hall; 1971.
J. Weizenbaum: ELIZA-A computer program for the study of natural language communication between man and machine; Communications of the ACM, 9.36-45; 1996.
S.D. Whitehead; Auto-FAQ; an experiment in cyberspace leveraging; in Proceedings of the Second World Wide Web Conference 1994; Mosaic and the Web, vol. 1, 25-28; 1994. See also http://ww.ncsa.uiuc.edu/SDG/IT94/Proceedings/gents/whitehead.html.
S. Dumais; Finding what you want: new tools and tricks; IEEE Software, 12(5), 79ff, Sep. 1995.
W.P. Jones; On the applied use of human memory models: the memory extender personal filing system; Intl. J. Man-Machine Studies25, 191-228, 1986.
A. Luotonen. H. Frystyk, & T. Berners-Lee; "W3C Httpd"; World-Wide Web Consortium; http://www.w3org/hypertext/WWW/Daemon/Overview.html; 1995.
J.C. Mallery; A common lisp hypermedia server: In Proc. First Intl. Conf. On the World-wide Web; Geneva: CERN; 1994. See also http://wilson.ai.mit.edu/cl-http/cl-http.html.
J. Myers & M. Rose; "Post Office Protocol--Version 3"; Network Working Group Request for Comments 1725 (RFC 1725, Nov. 1994); currently available at http://andrew2.cmu.edu/rfc/rfc1725.

Affiliated with

Also associated with

Rating

Knowledge-based moderator for electronic mail help lists does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Knowledge-based moderator for electronic mail help lists, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Knowledge-based moderator for electronic mail help lists will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1914619