IVR system manager

Details IVR system manager IVR system manager

2011-04-12

2011-04-12

Phan, Joseph T (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interacting voice message systems

C379S076000, C704S270000

Reexamination Certificate

active

07924986

ABSTRACT:
An IVR system designer receives design specification data (which may be either state definition data or IVR system document data) and stores it in a database. A design specification report can be generated based on the stored design specification data. The report may correspond to a chosen period of time or it may correspond to chosen version of the IVR system. It may provide one or more of the following: a summary of a state within the IVR system, a listing of the previous states that lead to the current state, prompts for the state, inputs for the state, a listing of decision outcomes, key performance indicator triggers for the state, global commands that are active in the state, business units for which the state is applicable, a sample dialogues listing, test scripts listing for testing the IVR system, a change history listing for the system, a design flow diagram for the system, or pseudo-code listing for a portion of the system.

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