Telephonic communications – Reception of calling information at substation in wireline... – Extracting call id from transmitted signal
Reexamination Certificate
2006-05-16
2006-05-16
Escalante, Ovidio (Department: 2645)
Telephonic communications
Reception of calling information at substation in wireline...
Extracting call id from transmitted signal
C374S210000
Reexamination Certificate
active
07046777
ABSTRACT:
A method of automatically acquiring and/or updating a customer address within an interactive voice response system including establishing a telephony connection with a customer and identifying a telephone number associated with the customer. A directory assistance data store external to the interactive voice response system can be accessed. A reverse directory search based upon the telephone number can be performed to retrieve an address from the directory assistance data store. The retrieved address can be stored within an interactive voice response system data store.
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Colson Vicki L.
Davis Brent L.
Mandalia Baiju D.
Michelini Vanessa V.
Akerman & Senterfitt
Anwah Olisa
Escalante Ovidio
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