IP ACD using SIP format

Details IP ACD using SIP format IP ACD using SIP format

2004-01-20

2010-10-26

Sam, Phirin (Department: 2476)

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

C379S265020, C370S400000

Reexamination Certificate

active

07822016

ABSTRACT:
A method and apparatus are provided for distributing Internet calls by an automatic contact distributor. The method includes the steps of receiving a Session Initiation Protocol INVITE by the automatic contact distributor that identifies an Internet call to be established with a client, selecting an agent to handle the Internet call and exchanging call information between the client and the selected agent through a buffer server.

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