Intranet voice over data operator service

Details Intranet voice over data operator service Intranet voice over data operator service

1997-07-25

2000-05-30

Nguyen, Chau

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

370466, 370522, 379265, H04J 312

Patent

active

060698918

ABSTRACT:
A method for managing operator services comprises the steps of: converting a plurality of voice calls between a public switched telephone network (PSTN) and respective operator work stations in an operator service local area network (LAN) into digital voice data; respectively transmitting the voice data between the PSTN and the respective operator work stations over single digital data transmission lines; respectively transmitting requests for operator services data and operator services data between a data center LAN and respective ones of the operator work stations over the single digital data transmission lines; respectively transmitting operator activity data between an operator registration server on the data center LAN and respective ones of the operator work stations over the single digital data transmission lines; and, multiplexing and demultiplexing the voice data and at least one of the data requests, requested data and the activity data for simultaneous transmission over respective ones of the single digital data transmission lines.

REFERENCES:
patent: 5210789 (1993-05-01), Jeffus et al.
patent: 5682386 (1997-10-01), Arimilli et al.

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