Interview automation system for providing technical support

Details Interview automation system for providing technical support Interview automation system for providing technical support

2003-09-03

2010-06-08

Walsh, John B. (Department: 2451)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

C709S204000, C706S014000, C706S045000

Reexamination Certificate

active

07734699

ABSTRACT:
A system for providing highly automated technical support to the customer while simultaneously capturing the knowledge base associated with recurring customer questions.

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