Internet customer service method and system

Details Internet customer service method and system Internet customer service method and system

2007-02-20

2007-02-20

Kalinowski, Alexander (Department: 3627)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S027200, C705S028000, C705S037000, C705S038000

Reexamination Certificate

active

09569929

ABSTRACT:
An Internet customer service system (10) includes a product database (22) storing product data (24,26,28,30) associated with products available to a customer. The system (10) also includes an interface agent database (68) storing available interface agents (80) for interacting with the customer. The system (10) also includes a server (16) operable to access the product database (22) and display the product data (24,26,28,30) to the customer through interface web pages (18). The server (16) is further operable to access the interface agent database (68) and display the available interface agents (80) to the customer through the web pages (18). The system further includes a customer database (34) storing customer data (36) generated in response to displaying one or more profile screens (44) to the customer via the web pages (18). The customer database (34) also stores configured product data (54) generated in response to receiving selected product data (24,26,28,30) from the customer via the web pages (18). The server (16) is operable to transmit, in response to receiving a selected interface agent (80) and an appointment schedule from the customer, the customer data (36), the configured product data (54), and the appointment schedule to the selected interface agent (80).

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