Telephonic communications – Audio message storage – retrieval – or synthesis – Voice message synthesis
Reexamination Certificate
2006-04-18
2006-04-18
Escalante, Ovidio (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice message synthesis
C379S088180
Reexamination Certificate
active
07031440
ABSTRACT:
Techniques for generating interactive voice response systems are provided. Multiple interconnected general-purpose blocks can be configured for a specific IVR application. Each general purpose block can include prompts and logic for receiving input. By utilizing general-purpose blocks, complex IVR applications can be quickly and efficiently generated. Additionally, IVR applications can be upgraded and maintained during run-time.
REFERENCES:
patent: 4602129 (1986-07-01), Matthews et al.
patent: 5416830 (1995-05-01), MacMillan, Jr. et al.
patent: 5488650 (1996-01-01), Greco et al.
patent: 5740231 (1998-04-01), Cohn et al.
patent: 5802526 (1998-09-01), Fawcett et al.
patent: 5825856 (1998-10-01), Porter et al.
patent: 5850429 (1998-12-01), Joyce et al.
patent: 5913195 (1999-06-01), Weeren et al.
patent: 6044142 (2000-03-01), Hammarstrom et al.
patent: 6314164 (2001-11-01), Johnson
patent: 6463130 (2002-10-01), Malik
patent: 6647111 (2003-11-01), Bjornberg et al.
patent: 9618260 (1996-06-01), None
patent: 9850907 (1998-11-01), None
“Interactive Voice Response,” 1998, Miller Freeman.
Luz Saturnino: “State of the Art Survey of Existing Dialogue Management Tools”, HTTP://www.disc2.dk/tools/D2.7A/D27A.html, Online? Nov. 24, 199, XP002142225.
Escalante Ovidio
Ssimens Communications Inc.
LandOfFree
Interactive voice response systems with general-purpose blocks does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Interactive voice response systems with general-purpose blocks, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Interactive voice response systems with general-purpose blocks will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3604307