Interactive voice response system with call trainable routing

Details Interactive voice response system with call trainable routing Interactive voice response system with call trainable routing

1997-11-18

2000-01-18

Zele, Krista

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

379 71, 379 8825, 379 9312, 379917, H04M 164

Patent

active

060163364

ABSTRACT:
A voice response system that functions in a receiving telephone system and learns individual caller behavior. The voice response system stores the callers unique identifier and a menu option selected by the caller in response to a menu manuscript. For subsequent calls by the caller, the caller is presented with a truncated menu manuscript that allows the caller to more quickly connect to the desired system.

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Harry Newton, Newton's Telecom Dictionary, 14th Ed., ISBN 1-57820-023-7, p. 50, Mar. 1998.

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