Interactive voice response system security

Details Interactive voice response system security Interactive voice response system security

2011-07-26

2011-07-26

Tsang, Fan (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C713S162000, C380S255000

Reexamination Certificate

active

07986773

ABSTRACT:
In one embodiment, a method includes initiating an interactive voice response (IVR) session with a user over an IP network, identifying an imminent secure session event, and initiating an encrypted mode for the IVR session.

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