Interactive voice response system for banking by telephone

Details Interactive voice response system for banking by telephone Interactive voice response system for banking by telephone

1996-03-20

1998-10-20

Zele, Krista

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 88, 395242, 902 24, H04M 164

Patent

active

058258566

ABSTRACT:
An interactive voice response system provides voice prompts that supply information to a user, request data from the user, and present the user with a plurality of selectable options. The user can first select one or more options by providing one or more letters of the alphabet corresponding to one or more of the selectable options. If the letter or letters that are provided correspond to more than one selectable option, the user further selects one of the options from among the selectable options corresponding to the one or more letters.

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