Interactive voice response system

Details Interactive voice response system Interactive voice response system

2006-05-22

2010-06-08

Abebe, Daniel D (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S275000, C379S088220

Reexamination Certificate

active

07734470

ABSTRACT:
Methods and systems for testing and analyzing integrated voice response systems are provided. Computer devices are used to simulate caller responses or inputs to components of the integrated voice response systems. The computer devices receive responses from the components. The responses may be in the form of VXML and grammar files that are used to implement call flow logic. The responses may to analyzed to evaluate the performance of the components and/or call flow logic.

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IBM WebSphere Voice Toolkit, http://www.developer.com/voice/article.php/11062—1567801—2, pp. 1-4, Mar. 14, 2006.

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