Interactive voice response method and apparatus

Details Interactive voice response method and apparatus Interactive voice response method and apparatus

2004-12-03

2008-12-30

Donels, Jeffrey (Department: 2837)

Music

Instruments

Electrical musical tone generation

C084S645000, C379S088180, C379S917000

Reexamination Certificate

active

07470850

ABSTRACT:
An interactive voice response method and system comprising a VoiceXML browser for processing an interaction with a user. A music score (for example a MIDI file) describing background music for playing during the interaction, and a music synthesizer for generating background music from the music score and from acoustic parameters are included. Acoustic parameters are generated whereby the music synthesizer may be controlled independently of the music score to change the audio environment during an interaction.

REFERENCES:
patent: 5844158 (1998-12-01), Butler et al.
patent: 6446040 (2002-09-01), Socher et al.
patent: 2005/0129196 (2005-06-01), Creamer et al.

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