Interactive voice response (IVR) aggregation master service

Details Interactive voice response (IVR) aggregation master service Interactive voice response (IVR) aggregation master service

2007-02-20

2007-02-20

Escalante, Ovidio (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Voice message synthesis

C379S088180

Reexamination Certificate

active

10649052

ABSTRACT:
A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.

REFERENCES:
patent: 5737393 (1998-04-01), Wolf
patent: 5915001 (1999-06-01), Uppaluru
patent: 5946377 (1999-08-01), Wolf
patent: 6173042 (2001-01-01), Wu
patent: 6229880 (2001-05-01), Reformato et al.
patent: 6366658 (2002-04-01), Bjornberg et al.
patent: 6421427 (2002-07-01), Hill et al.
patent: 6460057 (2002-10-01), Butler et al.

Affiliated with

Also associated with

Rating

Interactive voice response (IVR) aggregation master service does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Interactive voice response (IVR) aggregation master service, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Interactive voice response (IVR) aggregation master service will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3847822