Interactive telephone operator terminal

Details Interactive telephone operator terminal Interactive telephone operator terminal

1991-06-28

1993-05-11

Schreyer, Stafford

Telephonic communications

With usage measurement

Call charge metering or monitoring

379260, 379223, 379267, H04M 360, H04M 364

Patent

active

052107892

ABSTRACT:
Disclosed is a technique for presenting information to a telephone operator to enhance the efficient completion of telephone calls. Numerous data bases are generated to make available information concerning any type of telephone call with which the operator might be requested to assist or complete. The operator workstation is program controlled to access the various data bases and present information particular to that type of telephone call being serviced. Interaction between the operator and the workstation based on visual menus allows the operator to initiate access to the data bases for other or more detailed information which is displayed on menus and overlay menus.

REFERENCES:
patent: 4777647 (1988-10-01), Smith et al.
patent: 4947422 (1990-08-01), Smith et al.
patent: 5012512 (1991-04-01), Basso et al.
Keyboard layout labeled "Tops Keyboard".
Operator handbook and keyboard labeled "DMS250-VAX Keyboard".

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