Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1991-09-11
1994-04-19
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379 92, 379 97, H04M 1100
Patent
active
RE0345873
ABSTRACT:
A computerized system (10) and method for collecting input information from a person connected by telephone (14) to the computerized system (10). The system (10) calls up predetermined audio information to establish a dialogue with the person. An operator (62) dynamically reviews the ongoing dialogues and can modify the set of audio information being used. The system (10) analyzes the correctness of the person's input information and can request correction of the information or disconnect the person if a predetermined weighted error count is also exceeded. The person's input information also provides important sales information such as the relationship between the number of sales and the degree of operator involvement with the dialogue, the time of day, week or season of the dialogue and the time required to complete the dialogue.
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Crane Michael B.
Sullivan, deceased Neil W.
Brown Thomas W.
Call-It Co.
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