Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1996-09-06
2000-12-26
Tsang, Fans S.
Telephonic communications
Audio message storage, retrieval, or synthesis
329 88, 329 89, H04M 350
Patent
active
RE0370010
ABSTRACT:
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
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patent: 4893328 (1990-01-01), Peacock
Carleton Robert
Klecka Mark D.
Krakau Herbert B.
Mehta Bakulesh A.
Morganstein Sanford J.
Aspect Telecommunications Inc.
Tsang Fans S.
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