Interactive call processor to facilitate completion of queued ca

Details Interactive call processor to facilitate completion of queued ca Interactive call processor to facilitate completion of queued ca

1991-04-15

1992-11-24

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379213, 379214, 379266, H04M 350

Patent

active

051669749

ABSTRACT:
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.

REFERENCES:
patent: 4694483 (1987-09-01), Cheung
patent: 4696028 (1987-09-01), Morganstein et al.
patent: 4763353 (1988-08-01), Canale et al.
patent: 4788715 (1988-11-01), Lee
patent: 4797911 (1989-01-01), Szlam et al.
patent: 4809321 (1989-02-01), Morganstein et al.
patent: 4893328 (1990-01-01), Peacock
Teleconnect Report on Automated Attendants and Digital Announcers, May 1988, pp. 102, 103, 106-108, 110-114, 116, 118-120, 122-126, 128-138, 140.

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