Data processing: presentation processing of document – operator i – Operator interface – Help presentation
Reexamination Certificate
2004-10-19
2009-06-02
Bashore, William L (Department: 2175)
Data processing: presentation processing of document, operator i
Operator interface
Help presentation
C715S705000, C715S714000
Reexamination Certificate
active
07543232
ABSTRACT:
A system, method and computer program product that combines techniques in the fields of search, data mining, collaborative filtering, user ratings and referral mappings into a system for intelligent web-based help for task or transaction oriented web based systems. The system makes use of a service oriented architecture based on metadata and web services to locate, categorize and provide relevant context sensitive help, including found help not available when the web based system or application was first developed. As part of the inventive system, there is additionally provided a system for providing an integrated information taxonomy which combines automatically, semi-automatically, and manually generated taxonomies and applies them to help systems. This aspect of the invention is applicable to the fields of online self-help systems for web sites and software applications as well as to customer, supplier and employee help desks.
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Easton, Jr. Robert E.
Keller Neal M.
Lee Juhnyoung
Ungar Lisa M.
Bashore William L
International Business Machines - Corporation
Morris, Esq. Daniel P.
Núñez Jordany
Scully , Scott, Murphy & Presser, P.C.
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