Intelligent recognition of speech signals using caller demograph

Details Intelligent recognition of speech signals using caller demograph Intelligent recognition of speech signals using caller demograph

1994-07-07

1996-09-03

Hofsass, Jeffery

Telephonic communications

Audio message storage, retrieval, or synthesis

379 88, 379207, 379265, 395 24, 395 279, H04M 364, G10L 906

Patent

active

055531199

ABSTRACT:
In a switching system for connecting a call between a calling station and a called station, a system and method of voice recognition using a concentrated or distributed multiplicity of voice recognition and other resources with a facility for selecting an initial resource on the calling station going off-hook by accessing a demographic database using common channel signaling and selecting a prompt to be delivered to the caller from a multiplicity of preselected prompts and reacting to a response by the caller with further addressing of database information to continue to select from said multiplicity of resources the most appropriate resource or resources in reaction to caller utterances. According to another feature the selection of resources is aided by optical means at the calling station delivering information regarding characteristics of the caller including lip movement to permit lip reading.

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