Telephonic communications – Plural exchange network or interconnection
Patent
1996-11-13
1999-02-09
Zele, Krista
Telephonic communications
Plural exchange network or interconnection
379201, 379220, 379229, 395685, H04M 300
Patent
active
058704647
ABSTRACT:
An intelligent information router system comprising a telephony controller coupled to a private branch exchange through a link interface. The telephony controller may communicate with a handle manager and a script interpreter engine. The telephony controller may receive information from the link interface regarding telephone calls being placed to the private branch exchange. The telephony controller may initiate actions with the script interpreter engine that access information stored in a database through a database controller. In response to action of the script interpreter engine, the telephony controller may instruct the private branch exchange to route the call to an appropriate location within a company depending on the information received by the private branch exchange through automatic transmission of data or interaction with the calling party.
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Brannick Gary L.
Brewster James A.
Hite Thomas D.
Lee Gene W.
Subramanian Srikanth
Answersoft, Inc.
Wolinsky Scott
Zele Krista
LandOfFree
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