Intelligent help system

Details Intelligent help system Intelligent help system

1990-08-02

1992-04-07

Fleming, Michael R.

Boots, shoes, and leggings

395911, 395927, 364419, G06F 1500

Patent

active

051034980

ABSTRACT:
An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

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