Telecommunications – Radiotelephone system – Zoned or cellular telephone system
Reexamination Certificate
2005-08-10
2008-12-09
Gary, Erika A (Department: 2617)
Telecommunications
Radiotelephone system
Zoned or cellular telephone system
C455S414100, C455S432100
Reexamination Certificate
active
07463889
ABSTRACT:
A mobile communications system stores an address of an external control component and a service indicator indicating a service to be performed by the external control component. The service indicator and address of the external control component may be Network CAMEL Subscription Information (N-CSI) stored by the switching center. In response to detecting a customer care call from a mobile communications device, the switching center suspends call processing and queries the external control component utilizing the stored address. The external control component performs the service indicated by the service indicator and determines how to continue processing the customer care call in accordance therewith. The service performed by the external control component determines a translation for the customer care call and the external control component returns information to the switching center for routing the call according to the translation. In an embodiment the translation is determined at least in part according to an International Mobile Subscriber Identifier (IMSI) associated with the mobile communications device. The translation may also be determined, at least in part, according to one or more of time of day, day of week, and location of the switching center.
REFERENCES:
patent: 5867570 (1999-02-01), Bargout et al.
patent: 6122510 (2000-09-01), Granberg
patent: 6240284 (2001-05-01), Bugnon et al.
patent: 6434126 (2002-08-01), Park
patent: 6671523 (2003-12-01), Niepel et al.
patent: 6904035 (2005-06-01), Requena
patent: 6987969 (2006-01-01), Brunig et al.
patent: 7050811 (2006-05-01), Grech et al.
patent: 2002/0193100 (2002-12-01), Riffe et al.
patent: 2004/0063423 (2004-04-01), Kagay, Jr.
patent: 2004/0103191 (2004-05-01), Larsson
patent: 2005/0164707 (2005-07-01), Batni et al.
patent: 2006/0240820 (2006-10-01), Jiang
patent: 2006/0240822 (2006-10-01), Jiang
Crowe, David, “Thirsty for new features? Get a CAMEL?”, Cellular Networking Perspectives, David Crowe's Wireless Review Magazine Articles Protocols Section: Mar. 2001, 5 pages, retrieved Nov. 17, 2004 from URL: http://www.cnp-wireless.com/ArticleArchive/Wireless%20Review/200103%20CAMEL.html.
Kislak, Ali, “‘CAMEL,’ ‘Customised Applications for Mobile network Enhanced Logic,’” CAMEL & IN, Demo Version 1.0, Jan. 19, 2002, 18 pages, retrieved Nov. 17, 2004 from URL: http://www.hotel-fiesta.com/4g-aliweb/MyDOCS/CAMELMExEin/CAMELin.htm.
Meskauskas, Paulius, “Customised Applications for Mobile Enhanced Logic (CAMEL),” Research Seminar on Nomadic Computing, University of Helsinki, 1999, 13 pages.
Final Office Action mailed Feb. 7, 2008 in U.S. Appl. No. 11/072,035, 17 pages.
Final Office Action mailed Mar. 22, 2007 in U.S. Appl. No. 11/072,035, 17 pages.
Non-Final Office Action mailed Sep. 19, 2007 in U.S. Appl. No. 11/072,035, 16 pages.
Non-Final Office Action mailed Oct. 6, 2006 in U.S. Appl. No. 11/072,035, 15 pages.
Non-Final Office Action mailed Jan. 2, 2008 in U.S. Appl. No. 11/200,936, 14 pages.
Non-Final Office Action mailed Aug. 16, 2007 in U.S. Appl. No. 11/200,936, 13 pages.
DiPrima Kenneth James
Hursey John Thomas
AT&T Mobility II LLC
Gary Erika A
Zagorin O'Brien Graham LLP
LandOfFree
Intelligent customer care support using network CAMEL... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Intelligent customer care support using network CAMEL..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Intelligent customer care support using network CAMEL... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4020855