Intelligent call redirection

Details Intelligent call redirection Intelligent call redirection

1999-07-19

2001-08-07

Matar, Ahmad (Department: 2642)

Telephonic communications

Plural exchange network or interconnection

C379S220010, C379S221050

Reexamination Certificate

active

06272215

ABSTRACT:

TECHNICAL FIELD
This invention relates generally to a method for redirecting calls to an external services provider (ESP) for subsequent call processing and, more particularly, to an intelligent method for redirecting calls to an ESP for the provision of voice messaging.
BACKGROUND
It is known in the art to provide a variety of call services in addition to basic call completion. One such service is automatic voice messaging in which a call encountering a busy or ring-no-answer condition is redirected to a voice messaging platform where the caller can record a message for the called party. The called party is then provided with a message waiting indicator (MWI) in the form of a stutter dial tone or a flashing light on the called party's telephone and, the called party, upon detection of the MWI, can dial into the platform to retrieve the recorded message from his/her mailbox.
SUMMARY OF INVENTION
An exemplary method for redirecting a call involving a calling party station to an external service provider (ESP) for subsequent call processing in accordance with the present invention includes: (1) determining whether the calling party station has pre-selected an ESP for subsequent call processing; (2) if the calling party station has pre-selected an ESP, redirecting the call to the pre-selected ESP; and (3) if the calling party station has not pre-selected an ESP, prompting a calling party at the calling party station to select an ESP and, redirecting the call to the ESP as selected by the calling party.
Other and further aspects of the present invention will become apparent during the course of the following description and by reference to the attached drawings.


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