Instant message contact router

Details Instant message contact router Instant message contact router

2011-07-05

2011-07-05

Dalencourt, Yves (Department: 2457)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

C709S202000, C709S207000, C379S265020, C379S265030, C379S265050, C379S265110

Reexamination Certificate

active

07975009

ABSTRACT:
A method and apparatus are provided for processing an instant message within a system having a plurality agents for handling the instant message. The method includes the step of a buffer sever detecting an arrival of the instant message. The method also includes the steps of sending the instant message to one of a plurality of messages queues associated with the buffer server pending availability of one of the plurality of agents to handle the instant message and automatically generating and sending a status message to a source of the instant message while the message is in the message queue based upon the status of the instant message in the message queue.

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