Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Monitoring
Reexamination Certificate
2001-03-16
2003-01-21
Ramakrishnaiah, Melur (Department: 2643)
Telephonic communications
Diagnostic testing, malfunction indication, or electrical...
Monitoring
C379S033000, C379S037000
Reexamination Certificate
active
06510205
ABSTRACT:
FIELD OF THE INVENTION
The present invention relates to an informing system for directing an appropriate maintenance person in a short time to an apparatus that is in an abnormal state when an abnormal condition occurs in a large-scale information processing system that is used in a facility requiring relative urgency such as a hospital, a care center for the old, a computer center or a security guard company.
The information processing system usually works continuously day and night. If an abnormal condition occurs in the information processing system, it is necessary to recover promptly even if it is midnight, since the abnormal condition may cause a large loss. It is important for the prompt recovery to contact with a suitable maintenance person quickly in accordance with the abnormal condition of the information processing system. Therefore, a development of an informing system has been desired for informing a maintenance person quickly as well as certainly of an abnormal condition in an information processing system.
The present invention relates to a communication controlling method, a terminal and a recording medium for caller ID information. Particularly, the present invention is used for a modem that can support the caller ID information service so that plural terminals connected to a telephone line can receive a call with the caller ID information from the telephone line without a contention.
DESCRIPTION OF THE PRIOR ART
Conventionally, various informing systems have been proposed as an informing system for informing of an abnormal condition of an information processing system. For example, Japanese unexamined patent publication No. 8-314761 discloses a system setting responsible groups corresponding to abnormal conditions in an information processing system, setting priorities of plural persons to be called in the responsible group and a device to be called that is used for calling each person to be called, informing a person to be called by the device to be called in accordance with the priorities when an abnormal condition occurs, and informing another person of the next priority if there is no response.
However, in the conventional informing system, the setting is fixed concerning the person to be called, the priority of the person to be called and the device to be called for calling each person to be called. Therefore, though a person to be called is assigned corresponding to a day of the week and a time zone in the responsible group actually, the person having the highest priority in the responsible group is called. As a result, there is a waste in that the person having the highest priority is temporarily informed and then communicates with a proper person to be called who is assigned to the day of the week and the time zone.
In addition, since the information processing system usually works 24 hours, a person to be called who is assigned to the highest priority may be called at midnight or in a holiday and has to be always tense.
Moreover, since the setting of the device to be called and the setting of call number are fixed as explained above, even if there are different apparatuses by which the person to be called wishes to be informed in accordance with the time zone, only a preset specific device to be called is informed. For example, when the person wishes to be informed by a telephone on a desk during office hours and by a mobile phone after the hours, the undesired mobile phone may be informed during office hours if the mobile phone is set as the device to be called.
SUMMARY OF THE INVENTION
An object of the present invention is to provide an informing system that can quickly inform an optimum person to be called of a failure, if any failures occur in an information processing system by informing a device to be called that is assigned to the time zone, efficiently and without a waste.
A system according to the present invention is an informing system for informing of a failure using a communication line, when a failure occurs in an information processing system (a main system)
11
. The informing system comprises operation monitoring means
13
for detecting a failure in the information processing system
11
and for grasping the failure situation, time monitoring means
17
for acquiring a failure time when the failure of information processing system
11
detected by the operation monitoring means
13
occurs, device-to-be-called lists
22
,
23
containing the types of devices to be called and the priorities of the call numbers used for calling in accordance with the failure situation and the failure time, list updating means
18
for updating the device-to-be-called lists
22
,
23
, and calling means
16
for searching the device-to-be-called lists
22
,
23
using the failure situation and the failure time as keys and for calling by designating the type and the call number of the device to be called.
The informing system according to the present invention can be located in the place where the information processing system
11
is located, in the vicinity of the place, or at a distance from the place.
REFERENCES:
patent: 5566339 (1996-10-01), Perholtz et al.
patent: 6049272 (2000-04-01), Lee et al.
patent: 6081592 (2000-06-01), Battle
patent: 6141412 (2000-10-01), Smith et al.
patent: 6263049 (2001-07-01), Kuhn
patent: 6266396 (2001-07-01), Johnson
patent: 3-250950 (1991-11-01), None
patent: 8-153294 (1996-06-01), None
patent: 8-314761 (1996-11-01), None
patent: 9-98222 (1997-04-01), None
patent: 9-168059 (1997-06-01), None
Daimon Yoshitaka
Nakanishi Takashi
Ramakrishnaiah Melur
Staas & Halsey , LLP
Taylor Barry W
LandOfFree
Informing system does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Informing system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Informing system will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3035516