Information processing apparatus having reply priority and...

Details Information processing apparatus having reply priority and... Information processing apparatus having reply priority and...

2007-02-27

2007-02-27

Winder, Patrice (Department: 2145)

Electrical computers and digital processing systems: multicomput

Computer-to-computer data routing

Prioritized data routing

C709S207000, C709S242000

Reexamination Certificate

active

09688429

ABSTRACT:
An information processing apparatus for replying to an inquiry from a customer in accordance with a reply priority and method therefore. In this information processing apparatus, the reply to the inquiry from the customer is done in accordance with the reply priority assigned to each of the inquiry. The reply priority is determined based on customer priority, contents of the inquiry and the repeated number of the inquiry remained unsolved.

REFERENCES:
patent: 5963632 (1999-10-01), Miloslavsky
patent: 5966437 (1999-10-01), Cox et al.
patent: 6226377 (2001-05-01), Donaghue, Jr.
patent: 6377944 (2002-04-01), Busey et al.
patent: 6556659 (2003-04-01), Bowman-Amuah
patent: 6564209 (2003-05-01), Dempski et al.
patent: 6671818 (2003-12-01), Mikurak
patent: 6801929 (2004-10-01), Donoho et al.
patent: 2002/0002546 (2002-01-01), Doerr et al.
patent: 2002/0133328 (2002-09-01), Bowman-Amuah
patent: 2004/0013253 (2004-01-01), Hogan et al.
patent: 2 270 233 (1994-03-01), None
patent: WO 99/41720 (1999-08-01), None
Paszkowsky I., “Details on Display,” Telecom Report, Siemens Ag, Berlin, DE, vol. 20, No. 2, 1997, pp. 38-39, XP000199851.

Affiliated with

Also associated with

Rating

Information processing apparatus having reply priority and... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Information processing apparatus having reply priority and..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Information processing apparatus having reply priority and... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3833098