Information processing apparatus, device management...

Details Information processing apparatus, device management... Information processing apparatus, device management...

2006-09-12

2006-09-12

Grant, II, Jerome (Department: 2626)

Facsimile and static presentation processing

Static presentation processing

Communication

C358S405000

Reexamination Certificate

active

07106467

ABSTRACT:
A network system with which a user can easily cope with various problems of a device and a maintenance service side can manage a device efficiently is provided. A user side transmits information that is a quantified version of a sensory problem, which a user feels when the user uses a device (printer), to the maintenance service side. The maintenance service side returns information for coping with the problem, which is based on the quantified information transmitted from the user side, to the user side. The user side performs operations and processing based on the information for coping with the problem received from the maintenance service side, and solves the problem of the device.

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