Information handling system and method for diagnosis, and...

Data processing: artificial intelligence – Knowledge processing system – Knowledge representation and reasoning technique

Reexamination Certificate

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Reexamination Certificate

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07890447

ABSTRACT:
In an information handling system (IHS), IHS problem diagnosis and repair includes receiving configuration items of the IHS from a configuration management database, collecting a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system, collecting a prioritization of the set of rules and corresponding actions, filtering the set of rules and corresponding actions per the prioritization and based on a plurality of preferences, and sending the set of rules and corresponding actions to the IHS.

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