Data processing: artificial intelligence – Knowledge processing system – Knowledge representation and reasoning technique
Reexamination Certificate
2011-02-15
2011-02-15
Vincent, David R (Department: 2129)
Data processing: artificial intelligence
Knowledge processing system
Knowledge representation and reasoning technique
Reexamination Certificate
active
07890447
ABSTRACT:
In an information handling system (IHS), IHS problem diagnosis and repair includes receiving configuration items of the IHS from a configuration management database, collecting a set of rules and corresponding actions relating to the configuration items of the IHS, the set of rules and corresponding actions collected from an expert system, collecting a prioritization of the set of rules and corresponding actions, filtering the set of rules and corresponding actions per the prioritization and based on a plurality of preferences, and sending the set of rules and corresponding actions to the IHS.
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Abels Timothy E.
Janosky Brian
Dell Products L.P.
Haynes and Boone LLP
Vincent David R
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