Imaging and workflow system

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...

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707500, G06F 1740

Patent

active

058600663

ABSTRACT:
An imaging and workflow method, and a system for processing information efficiently for a service industry, the system being particularly well suited for use in the cardholder service industry. The system includes support for document scanning, automated rules-based workcase processing, statistical reporting, document generation and document storage and retrieval. This method and system takes advantage of imaging technology to assist the user in scanning information into the system and software modules to improve the processing of workcases. The system also includes a database table that identifies to application processing logic the types and sequences of actions to be implemented for defined workcase types. The computer program utilized by the system is modularized in order to facilitate adding new functions into the system. These new functions are supported through entries in the database tables.

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Visual WorkFlo-13 Perspectives, FileNet Corporation, 1995.
FileNet Visual WorkFlo Software--Intelligent Work Management, FileNet Corporation, 1994.

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