Image forming device and remote monitoring system for the same

Details Image forming device and remote monitoring system for the same Image forming device and remote monitoring system for the same

2005-04-05

2005-04-05

Lee, Susan (Department: 2852)

Electrophotography

Diagnostics

C399S008000, C399S081000

Reexamination Certificate

active

06876819

ABSTRACT:
An image forming device includes a communication unit connecting the device to a support center via a communication line and receiving and transmitting information by a communication with the support center. An error detecting unit detects an error of the device. A first warning unit controls, when the error is detected, an operation/display unit to display a repair call activation menu that indicates a defective condition of the device and enables a user to decide whether activation of a repair call transmitting function is allowed. A second warning unit controls a warning device to produce at least a warning sound indicating the defective condition of the device. When the defective condition of the device continues for a time, exceeding a predetermined period, without taking any repairing action, a warning executing unit executes either one of the warning controls of the first and second warning units or both.

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U.S. Appl. No. 10/106,346, filed Mar. 27, 2002, pending.
U.S. Appl. No. 10/136,228, filed May 2, 2002, pending.

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