Host load balancing

Details Host load balancing Host load balancing

1989-01-06

1990-08-14

Dwyer, James L.

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379212, 379266, 379210, 379202, H04M 1106

Patent

active

049493736

ABSTRACT:
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of selecting the optimal phone extension, based on balancing agent load, from a group of phones to transfer the call and the data terminal information associated with the call to. A Computerized Branch Exchange (CBX) is used to transfer the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.

REFERENCES:
patent: 4656623 (1987-04-01), Dalby Jr. et al.
patent: 4788682 (1988-11-01), Vij
patent: 4805209 (1989-02-01), Baker

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