Help center and filtering applications

Details Help center and filtering applications Help center and filtering applications

2007-10-30

2007-10-30

Wood, William H. (Department: 2193)

Data processing: software development, installation, and managem

Software program development tool

Translation of code

C705S014270, C705S026640, C705S027200, C705S028000

Reexamination Certificate

active

10134678

ABSTRACT:
Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

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