Help center and condition-based applications

Details Help center and condition-based applications Help center and condition-based applications

2002-04-30

2008-03-25

Cabeca, John (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

Help presentation

C715S733000, C717S168000

Reexamination Certificate

active

07350146

ABSTRACT:
Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

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