Grievance call processing system

Details Grievance call processing system Grievance call processing system

1998-05-11

2000-04-11

Kuntz, Curtis A.

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Of centralized switching system

379 1, 379 18, 379 29, H04M 124, H04M 308, H04M 322

Patent

active

06049591&

ABSTRACT:
A grievance call processing system capable of automatically shifting a grievance call reception state to a test state. An electronic switchboard notifies the telephone number information of a subscriber to a workstation, which stores and displays the telephone number information. When a maintenance person makes a test activation from the workstation upon reception of a grievance call the telephone number information is simultaneously and automatically notified to a testing trunk, which provides the telephone number information to the electronic switchboard, which then sets up a testing path from the workstation to a subscriber testing equipment through the testing trunk for the preparation of a subscriber test state.

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patent: 5596623 (1997-01-01), Uchiba et al.
patent: 5659604 (1997-08-01), Beckmann
patent: 5666397 (1997-09-01), Lamons et al.
patent: 5857011 (1999-01-01), Kennedy et al.
patent: 5862211 (1999-01-01), Roush

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