Graphical voice response system and method therefor

Details Graphical voice response system and method therefor Graphical voice response system and method therefor

1999-01-29

2000-08-15

Chan, Wing F.

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 9317, H04M 1100

Patent

active

061047902

ABSTRACT:
A method and system for communicating between a calling party and a called party, includes a dialer for dialing a communication device of a called party, a sensor for sensing whether a voice menu file is associated with the communication device of the called party, and an interactive display for displaying the voice menu file when the sensor senses the voice menu file.

REFERENCES:
patent: 5226080 (1993-07-01), Cole et al.
patent: 5416831 (1995-05-01), Chewning, III et al.
patent: 5488650 (1996-01-01), Greco et al.
patent: 5592538 (1997-01-01), Kosowsky et al.
patent: 5771276 (1998-06-01), Wolf
patent: 5802526 (1998-09-01), Fawcett et al.
"Voice Augmented Menu Automated Telephone Response System", IBM Technical Disclosure Bulletin, vol. 38, No. 2, pp. 57-61, Feb. 1, 1995.

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