Generation and processing of statistical information

Details Generation and processing of statistical information Generation and processing of statistical information

2005-07-12

2005-07-12

Bui, Bryan (Department: 2863)

Data processing: measuring, calibrating, or testing

Measurement system

Statistical measurement

C702S080000, C702S187000, C702S188000

Reexamination Certificate

active

06917898

ABSTRACT:
A method and system are provided for generating statistical information from input data relating to the operation of a monitored system over time. The monitored system is preferably a contact center or call centre. The method involves pegging input data relating to the operation of the system over a finite time interval and storing this pegged data in a record so that the contents of the record are identifiable according to the finite time interval to which the data relates. This pegging is repeated continually resulting in a large number of records being stored, each containing data relating to a short time interval. The pegged data from the revelant records can then be used multiple times in a variety of statistical threads or windows rather than having each statistical thread engine peg the information it requires separately.

REFERENCES:
patent: 5170359 (1992-12-01), Sax et al.
patent: 5862203 (1999-01-01), Wulkan et al.

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