Generating and providing alert messages in a communications...

Details Generating and providing alert messages in a communications... Generating and providing alert messages in a communications...

2005-03-22

2005-03-22

Harrell, Robert B. (Department: 2142)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Demand based messaging

Reexamination Certificate

active

06871214

ABSTRACT:
A notification system is coupled to a plurality of message services including a voice mail server, an email server and an information server in an office. Messages left for a user (e.g. voice mail, email, CRM event, etc.) are deposited in folders maintained by the messaging services. The notification system detects additions to the user's folders and when a new message arrives, the notification system sends an alert to a Wireless Access Protocol (WAP) enabled device (e.g. cell phone) configured for the user. The alert includes the total number of messages of each type received for the user, along with an indication of the most recently received message. The notification system may further monitor an information source for new information that may be of interest to the user (e.g. stock or product price quotes), and provide these in the alert notification if certain conditions are met (e.g. stock price exceeds a threshold).

REFERENCES:
patent: 6628194 (2003-09-01), Hellebust et al.

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